Spotlight on a Support Team Member: Yvonne Chen

Tuesday, October 24, 2006 at 11:22 AM

By Yvonne Chen, Google Base Support

Hi, my name is Yvonne Chen. I have a business background in marketing and leadership, and am delighted to be a part of the Google Base support team. I started working at Google in May 2006 as an Online Operations Coordinator, and am responsible for reviewing bulk uploads submitted by our providers, as well as answering any questions they may write in about. The satisfaction of our providers is very important to us and we are constantly trying to improve processes so that Google Base is simple and useful for everyone.

My favorite feature in Google Base is its integration with Google Checkout. With this feature, you can include Google Checkout as a purchase option for single-item posts and bulk uploads. This means that you don't have to have your own website or buy any additional technology in order to process transactions. If you are interested in adding the Google Checkout feature to your Google Base items, please let me or anyone on the team know, and we will be happy to help you get started.

Looking for some tips? As far as Base goes, first, please make sure that your prices are correct. One of the quickest ways to get your bulk upload disapproved is to include the wrong prices. We really want to provide a quality user experience, and all know how annoying it can be to click on an item and find out that instead of $13.99 it's $139.99 . . . watch those decimals, folks. I also recommend that you try to use as many relevant attributes as possible. Some basic attributes such as: title, link, description, image_link, price, and id are required. However, if you would like to have a better chance of matching a "refinement" query, be sure to include additional attributes. If you'd like to view a list of our attributes, please visit:

And lastly, if you bulk upload your items, please make sure that you include working links. We know that you want users to be able to find your items when they click on your links in our search results. Before submitting your file, double check your item links to make sure that they are working and that they direct users to a specific item.

When I am not working on Google Base, you will find me snowboarding, playing the piano, cooking, trying out new restaurants, traveling, exploring San Francisco with friends, or pondering the idea of business school.